![]() ![]() ![]() On this occasion, the patient in question actually was my own laptop, a 2011 MacBook Pro 15″. I’d like to think that I treat all my clients’ hardware repairs as though they were my own, showing them the same care and attention as I would with equipment I had invested in myself. I escalated the issue to a manager and was told they would cover the repair (which would’ve been £420). The Genius initially refused, stating there is no repair program and it is not an official manufacturing defect. Update : Apple have agreed to repair the laptop under an extended warranty. It’s quite clearly a manufacturing defect so legally should be covered. Time to take it to Apple and request that they cover the cost of the repair under the UK Sales of Goods Act. Update : The problem has returned, but gave me 10 days of trouble-free operation. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |